Refund Policy

• Policy Term

You have up to 3 0 days from the date of purchase to request a refund or exchange. Unfortunately, if more than 30 days have passed, we will not be able to offer you a refund or exchange.

• Return Conditions

To be eligible for a return:

1. The item must be unused and in the same condition that it was received.
2. Must be in original packaging.
3. A receipt or proof of purchase is required.

• Refund Procedure

Once your return is received and inspected, we will send you an email to notify you of the outcome of the inspection.

1. Approved: Your refund will be processed and automatically credited to your original payment method within a few days.

1. Rejected: We will provide you with detailed explanations.

• Delay or Failure to Refund

If you have not yet received your refund:

1. Check your bank account.
2. Please contact your credit card company as it may take some time for your refund to be processed.
3. Please contact your bank: some transactions require additional processing time.

If you have followed all these steps and you still have not received your refund, please contact us at elettishop@gmail.com

• Exchanges (if applicable)

We only replace items if they are defective or damaged. If you would like to exchange an item for the same model, please email us at elettishop@gmail.com

• Return Shipping

1. You are responsible for the return shipping of the item. Shipping costs will be refunded.
   

For items over €60 , we recommend using a trackable shipping service or purchasing insurance. We cannot guarantee that we will receive your returned item.